Returns & Exchanges
At Cambria Samples Store, we want you to feel confident in your design journey; if your stone samples arrive damaged or do not meet your expectations, we offer a straightforward return and replacement process within 30 days of delivery.
Initiate Your Request
Contact our dedicated support team with your order number and photos of the samples to begin the return or exchange process.
Prepare the Package
Carefully repackage the stone samples in their original protective wrap and box to ensure they are not damaged during transit.
Ship the Samples
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing